Apple Mail Preferences Blank: A Common Issue with Palo Alto Networks' GlobalProtect

When trying to connect to Palo Alto Networks' GlobalProtect, some users may encounter an issue where their Apple Mail preferences appear blank. This can be frustrating and prevent successful connectivity. Fortunately, this problem is relatively easy to resolve.

To fix the issue, follow these steps:

Firstly, check the General tab for any messages stating 'System software from was blocked from loading.' You may need to click 'Allow' multiple times until you see a message about Palo Alto Networks. This ensures that GlobalProtect is granted permission to run as system software.

Next, click on the lock icon at the bottom left of your screen and enter your password to make changes to your Mac's settings. From there, navigate to System Preferences by clicking on the Apple menu in the top left corner.

On the Security and Privacy screen, you will need to manually grant GlobalProtect the required security permission. During the installation process, if you did not click on the 'Open Security Preferences' button to allow the extension or the dialog did not appear, GlobalProtect may be unable to connect.

GlobalProtect requires permission to run at the system level, but it has not been granted this permission by default. This is why the software appears stuck and won't connect. By manually granting the necessary security permission, you should be able to resolve the issue.

If you are still experiencing problems after restarting your Mac and retrying the connection, you may need to troubleshoot further. In some cases, GlobalProtect on Mac can get stuck and require additional assistance.

Apple mail preferences blank